SUPPORT & GUIDANCE
Questions, answered plainly.
The same clarity we bring to your hair, we bring here. The Covered Hair Care Protocol, the tools behind it, and the covered hair science that explains why — laid out once, properly, without the contradicting opinions the rest of the internet adds.
What's the difference between Chapter One and Chapter Two?
Both hold the same six tools. Chapter I is manual. Chapter II adds the 3-in-1 electric scalp care brush,
which carries the massage, the serum and the red light in one pass. Not a better result. Less effort.
How do I know which chapter is mine?
Take the Chapter Finder Test. In short: Chapter I if you want to use your hands. Chapter II if you want
the assisted protocol from day one.
Do I need to buy anything else besides the kit?
A few steps in the Protocol call for a product rather than a tool: a lightweight oil, a shampoo, a hair
mask, conditioner, a heat protector, a leave-in. These are consumable and aren't included. They're part
of what Volume II, our upcoming product line, is being built to provide. Your kit covers every
accessory and tool-based step described in the Protocol.
Do I really need a hair dryer?
Yes. It's the one piece of equipment the Protocol depends on that isn't in your kit. Drying fully,
on low heat, isn't a step to skip.
Is £175 a lot for a set of tools?
It's one purchase instead of many, and it's built to a lifespan rather than a season.
The massager and the wooden paddle brush last three to five years with proper care. The silk
pillowcase, three to four. The microfiber towel and the detangling brush, two to three. The silk
scrunchies are the shortest at one to two years, and we'd rather tell you that than round it up.
What you're paying for is the specification. 22 momme Grade 6A silk on the pillowcase, heavier than
most sold as silk, which is why it keeps its smoothness through washing rather than softening off after
three. 19 momme on the scrunchies. 400 GSM on the towel. We’ve selected premium quality.
Most women don't overspend on hair care. They re-spend again and again, because every purchase
was a guess, and a guess always has to be repeated. Averaged across the years these tools actually last,
this is one purchase that ends the guessing.
How often should I use the 3-in-1 scalp care electric brush?
Once a day, three to five minutes. In our book, consistency matters more than intensity. A short
session followed every day does more than an occasional long one. The device runs on a ten-minute
timer that stops on its own, so you're never counting.
Will it tangle or pull my hair?
No. The bristles are spaced and move in a controlled, non-rotating pattern, gliding through straight,
wavy, curly and coily hair without catching. Short, gentle strokes at the scalp. Never brushed through
the full length.
Is the light safe?
Yes. It's non-invasive and pain-free, and it's one part of the device's system rather than a standalone
treatment.
How long does the battery last?
About two weeks of daily use on a full charge. Recharges via USB-C in about three hours. The device
can't be used while it's charging.
Is the device waterproof?
Rinse the brush head under running water, keep the charging port dry, and never submerge the whole
device.
How do I clean it?
Once a week with daily use, or after every few uses if you're applying oils.
- Power off and unplug before cleaning.
- Rinse the bristle side under lukewarm water.
- For buildup, a drop of gentle shampoo and a soft brush.
- Empty and rinse the oil chamber, then let it air dry before refilling.
- Pat dry and leave the device in an open, dry area before storing.
Avoid submerging the full device, harsh chemicals or abrasive scrubbers, and storing it while still wet.
What can I put in the diffusion chamber?
Lightweight, pure natural oils and serums. Fill under 3ml at a time. More than that is wasted rather
than used. Never add anything corrosive, and rinse the chamber after each use so the outlet doesn't
block.
Does this work with my hair texture?
Yes. Straight, wavy, curly or coily. Both chapters are complete systems that address what prolonged
coverage does to the scalp and hair: heat, occlusion, friction. That applies regardless of texture. The
gestures and the sequence stay the same; how your hair responds to each step may vary slightly, and
that's normal
Does it help with dandruff or a dry scalp?
The silicone massager helps lift buildup at the scalp, and the 3-in-1 electric scalp care brush
distributes your serum evenly across it as it moves. For a persistent scalp condition we'd always
recommend speaking with a dermatologist. HijaBrush supports scalp comfort as part of your routine,
not as a treatment for it.
When will I notice a difference?
This depends on the woman and her scalp, but many report a difference in scalp comfort within the
first few months of consistent use. We focus on the process, not a promised timeline.
Does this work with hijab, khimar, or other coverage?
Yes. The Protocol was built around the shared reality of prolonged coverage, not one specific style. If
your hair and scalp are covered for extended hours, this was designed with you in mind.
Is this only for women who wear the hijab?
HijaBrush was built specifically around the realities of covered hair, with hijab and khimar-wearing
women as the primary community. It works for anyone living with prolonged hair coverage.
What's your shipping and returns policy?
Free worldwide tracked shipping. If it isn't right, you have 90 days from delivery to return your kit for
a full refund. See our Shipping and Delivery Policy and Return and Refund Policy for full details.