Shipping & Delivery

Effective Date: August, 2026

Last Updated: August, 2026

Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

Business Days: Our business days are Monday through Friday, excluding public holidays.

Order Verification: All orders are subject to verification for accuracy and payment authorization before processing.

We offer international shipping to various countries. Estimated delivery times after order processing are as follows:

Chapter I — Manual Stimulation Kit (Standard Premium Line):

• United Kingdom: 3–5 working days
• France: 3–5 working days
• Netherlands: 3–6 working days
• Belgium: 3–7 working days
• Germany: 5–8 working days
• Italy: 5–8 working days
• Spain: 5–8 working days
• Sweden: 5–7 working days
• Australia: 5–9 working days
• Canada: 6–10 working days
• UAE, Singapore, Thailand, Saudi Arabia: delivery times coming soon

Chapter II — Assisted Stimulation Kit (Battery-Restricted Line):

• United Kingdom: 3–6 working days
• France: 3–7 working days
• Netherlands: 3–7 working days
• Belgium: 5–8 working days
• Germany: 5–8 working days
• Italy: 5–9 working days
• Spain: 5–10 working days
• Sweden: 5–8 working days
• Australia: 7–10 working days
• Canada: 7–10 working days
• UAE, Singapore, Thailand, Saudi Arabia: delivery times coming soon

If you order both products together, please allow for the longer of the two delivery windows.

Please note that these are estimates and may vary due to factors beyond our control, such as carrier delays or local conditions.

We offer free shipping on all orders to all destinations we serve. No minimum purchase amount is required.

All orders are shipped on a Delivered Duty Paid (DDP) basis. This means that all import duties, customs fees, and taxes applicable in the destination country are paid in full before your order is dispatched. You will not be asked to pay any customs charges or import fees upon delivery — there are no surprise costs at the door.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress.

Incorrect Addresses: Please ensure that your shipping address is accurate and complete. We are not responsible for orders delayed or returned due to incorrect or incomplete addresses.

Unclaimed Packages: If a package is returned to us because it was unclaimed, the customer will be responsible for any reshipping costs.

Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at contact@hijabrush.com within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue.

In some cases, your order may be shipped in multiple packages to expedite delivery. You will receive separate tracking information for each package, where applicable.

While we strive to ship to as many locations as possible, there may be restrictions on certain products or destinations due to local laws and regulations. If we are unable to ship to your location, we will notify you promptly and issue a full refund.

For any questions or concerns regarding your order or our Shipping Policy, please contact us using the details below.

Email: contact@hijabrush.com