Returns & Refunds

Effective Date: August, 2026
Last Updated: August, 2026

At Hijabrush, your satisfaction is sacred. We are deeply committed to delivering not only exceptional products but also an experience rooted in respect, transparency, and integrity. If for any reason you are not fully satisfied with your purchase, we’re here to support you every step of the way.

We believe in the effectiveness of the Hijabrush and the rituals of care it supports. To ensure you feel confident in choosing us, we proudly offer a 90-day money-back guarantee on all Hijabrush devices.

If you do not see visible improvements in your hair health within 90 days of consistent, proper use, you may be eligible for a full refund.

To qualify for a refund under our 90-day guarantee, please ensure the following conditions are met:

• Timeframe: Your refund request must be submitted within 90 calendar days from your original purchase date.
• Consistent Product Use: The device must have been used consistently for a minimum of 90 days according to the product’s instructions.
• Proof of Use: A visual log, such as a brief time-lapse video or compilation, clearly showing the device being used on at least 30 different days within the 90-day period is required to confirm consistent use.
• Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation email, order number, or receipt.
• Device Condition: The product must be returned in working condition, with all original packaging, manuals, and accessories intact.
• Return Timeline: Once your refund request is approved, the return package must be shipped back to us within 10 business days to remain eligible for refund processing.

To request a refund, please follow the steps below:

1. Contact Us: Email our customer support team at contact@hijabrush.com with your full name, order number, proof of purchase, proof of use, and a brief explanation of your refund request.
2. Review Process: Our team will carefully review your request within 5 business days.
3. Return Authorization: If your request is approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed return instructions and the return shipping address.
4. Return the Product: Ship the item back using the provided instructions. The package must include all original packaging, the device, and any accompanying materials.
5. Refund Processing: Once we receive and inspect the returned item, we will initiate your refund to the original payment method within 10 business days.

Important: Refunds will only be processed for items returned with a valid RMA. Items sent back without prior authorization will not be accepted or refunded.

If your order arrives defective, damaged, or incorrect, please notify us within 7 days at contact@hijabrush.com.

Please include your order number, clear photographs, and a description of the issue. We will evaluate the situation promptly and provide an appropriate resolution.

The following items are not eligible for return or refund:

• Gift cards.
• Final sale or promotional items.
• Personalized or custom products.
• Opened or used personal care items, including oils or other products where hygiene is a concern.

If you have been approved for a refund but have not yet received it:

• Double-check your bank account or credit card statement.
• Contact your bank or credit card company, as processing times can vary.
• If it has been more than 10 business days since your refund confirmation and the refund has not appeared, contact us at contact@hijabrush.com.

We offer replacements only for items that are defective or damaged upon delivery.

To request an exchange for the same product, email us at contact@hijabrush.com and include your order number, photographs of the issue, and a brief description of the problem.

• Customers are responsible for the cost of return shipping unless the product was delivered damaged or incorrect.

If your order is being delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason.

To qualify:

• The product must be unused and in its original condition.
• All tags, where applicable, must remain attached.
• The product must be returned in its original packaging.
• Valid proof of purchase is required.

Please contact contact@hijabrush.com within the 14-day period to initiate a return under this policy.

If you have any questions about your order, your refund, or anything else regarding your experience with Hijabrush, we’re here to help.

Email: contact@hijabrush.com